Refund Policy

Effective Date: July 23, 2026    Last Updated: July 23, 2026

Thank you for purchasing from Anchors of Faith. We value your trust and want you to have a clear understanding of how refunds, replacements, and purchase-related concerns are handled.

This Refund Policy applies to purchases made through anchorsoffaith.org and any authorised Anchors of Faith checkout or sales platform. By completing a purchase, you acknowledge that you have reviewed and agreed to this Refund Policy.

Anchors of Faith primarily offers digital products, including ebooks, workbooks, devotionals, prayer journals, Scripture cards, printable resources, guides, templates, digital bundles, and audio or video resources. Because digital products are delivered electronically and may be accessed, copied, saved, or printed immediately, all digital product sales are generally final and non-refundable once the product has been delivered, accessed, or downloaded. This policy helps protect the intellectual property contained in our resources while allowing us to continue creating high-quality faith-based materials. Nothing in this policy removes any refund or consumer right that cannot lawfully be excluded.

Before completing your purchase, please carefully review the product title, description, included resources, file format, personal-use licence, and the price and currency at checkout. A refund will not normally be provided because you changed your mind, no longer want the product, purchased the wrong item, expected content not included in the description, or your device or printer produces different formatting or results than expected.

Although digital purchases are generally final, we will review requests involving: duplicate charges (you were charged more than once for the same product); an incorrect product; a corrupted or defective file that cannot be corrected by a replacement; a product not delivered after reasonable troubleshooting; a materially inaccurate description; or an unauthorised transaction. Approval is not automatic — each request is reviewed based on order records, download history, the product description, and applicable law.

We encourage you to contact Anchors of Faith before opening a chargeback or payment dispute — many concerns can be resolved quickly by resending a download email, providing a replacement file, or correcting an order. Submitting a chargeback without first contacting us may delay resolution. This section does not prevent you from exercising any legal right to dispute an unauthorised or incorrect transaction.

Before requesting a refund because of a technical issue, please confirm you are using the same email address provided at checkout, check your spam/junk folders, confirm the download link has not expired, and try opening the file on another device. If the problem continues, contact us with the details listed in Section 8. A technical issue that can be corrected through a replacement file or new download link will not normally qualify for a refund.

Some resources are designed to be printed by the customer. Printed results may vary depending on the printer, ink, paper, print settings, and screen calibration — small variations in colour, size, margins, or brightness do not make a digital product defective. We recommend printing a test page before printing an entire resource. Anchors of Faith is not responsible for ink, paper, or professional printing fees.

Digital bundles, promotional packages, and discounted products are generally final sale. A partial refund will not normally be provided because you already own an item in the bundle, choose not to use every item, or a lower price becomes available later. If one file within a bundle is corrupted or missing, we will normally replace that file rather than refund the entire bundle.

A request involving a duplicate charge, incorrect file, failed delivery, corrupted product, or another eligible issue should be submitted within 14 calendar days of the purchase date. Please provide your full name, the email used for purchase, order number, product name, purchase date, a clear description of the problem, and any relevant screenshots or error messages.

Requests may be submitted through the Contact page or by email: [Insert official Anchors of Faith email address]. Please do not send full payment card details or passwords by email. The 14-day request period does not limit any longer period or remedy required under applicable law.

Once we receive the required information, we will review the request and may ask for additional information, provide a new download link, replace a file, correct a duplicate charge, or approve a full or partial refund. Submitting a request does not guarantee approval. When a refund is approved, it will normally be returned through the original payment method; we are not responsible for currency exchange differences, bank charges, or delays caused by a financial institution.

If a full refund is issued, your licence to use the refunded product ends immediately. You must stop using the product, delete saved digital copies, remove it from shared devices, and refrain from printing additional copies or sharing, distributing, or reproducing it further.

No refund applies to a free resource because no purchase price was charged, though we may provide a replacement link or reasonable technical assistance. Where gift purchases are offered, any approved refund is normally issued to the original purchaser. Anchors of Faith may introduce courses, memberships, or events in the future, which may have separate cancellation and refund conditions displayed at checkout; where no separate terms are displayed, this Refund Policy applies to the extent reasonably relevant.

Anchors of Faith may decline a refund request where there is reasonable evidence of a change of mind after accessing the product, repeated or fraudulent refund requests, unauthorised sharing, copyright infringement, or a request that falls outside the stated period without a legal or exceptional basis. We reserve the right to suspend future purchases or access where fraudulent activity or intellectual-property violations are reasonably suspected.

This Refund Policy explains our standard business practices and does not exclude, restrict, or replace any consumer protection or statutory right that cannot lawfully be waived. Where applicable law provides a conflicting right, the applicable law takes priority. Online purchases in Saint Christopher and Nevis may also be subject to applicable electronic-transactions legislation. We may update this policy as our products, payment platforms, or legal obligations change; the policy in effect on the date of purchase will generally apply to that transaction.

Anchors of Faith
Website: anchorsoffaith.org
Email: [Insert official Anchors of Faith email address]
Location: Saint Kitts and Nevis